How to install Products  when you bought products from algotrading-investment.com

With our automatic product installer, you can

  • keep track of new version release for our products:  You will be able to collect our old version and new version in your computer since your purchase.
  • Automatic installation: Installation takes only few buttons clicks.
  • Access to free tools through Markets Tab – free and paid user can access to this.
  • Access to free trials for other paid products through Market Tabs: free and paid users can access to this.

The flow chart below shows the summary of the installation steps.

Product Installation Helper

As you can see from the video, it took around 1 minute to complete an installation of Harmonic Pattern Plus. Please note that after your payment is cleared, it can take up to 1 hour for your license to be live. For any help, contact us for help (customer.support@algotrading-investment.com).

Installation step is extremely simple with the help of the automatic installer (TradingInvestmentHelper.exe) as you can see from the YouTube video.

  1. Close all the running MetaTrader terminals in your computer.
  2. Enter your Order ID, Email and PIN number in the automatic installer.
  3. Click “Connect” button.
  4. Choose the product you want to install from Your Product page
  5. Click “Install” button.
  6. Click “Download Product” button.
  7. Click “Download vmProduct” button if you are first time to use this autoamtic installer in your computer. Otherwise you can skil this step.
  8. Open MetaTrader and use our products.

If you need more detailed installation step, then read the 1 minute installation guide below. Note that this few button clicks will install our products to your all available MetaTrader in your computer. So this save you a lot of time and efforts.

1 Minute Installation Guide for Paid Products

Please note that before your license become live and usable, it can take up to one hour after the payment is cleared. If they do not work after one hour, please contact us to check your order with us.

1. Close any MetaTrader 4 or MetaTrader 5 terminals running in your window before starting the Trading and Investment Helper.

2. Download Trading and Investment Helper to somewhere in your hard drive.

3. Please unzip (decompress) the file to start to use it.

4. Simply run TradingInvestmentHelper.exe file from the folder.

5. Enter your email, order ID and PIN number in the entry boxes. For the very first time use, you have to create 5 digit PIN number for yourself. From the second use, you need to use the same PIN number. Please do not get lost your PIN number for future use.

6. Then press “Start” button in the Trading and Investment Helper.

7. Wait for few seconds to load data. Then click “Your Product” page.

8. Click the Product you want to install from the list, then press “Install Product” button and then press “Download Product” button. If this is first time to install our products, click “Download vmProduct” button once. From second time, you do not have to click the “Download vmProduct” button any more.

9. For successful download, you will be prompted to copy your product file to Indicator folder or expert advisor folder. Click Yes for indicator. Click No for expert advisor. Click cancel for manual copy of the files to MetaTrader folder.

10. Now start your Meta Trader terminal. Make sure that you allow “dll import” and automated trading from expert option. Then start to use our products.

11. Close Trading and Investment Helper since you do not need Trading and Investment Helper any more until you install new other products.

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Please note that for free products, you do not have to go through this installation steps. You can use free product straight away after you have download them.

When you install our products for another MetaTrader broker in the same computer

Of course you can run our products for multiple MetaTrader terminals in the same computer. In fact, you can run our products for unlimited number of MetaTrader brokers in the same machine. Unless you installed you do not have to do anything to use our products in another brokers because our installation step install the product for all the existing MetaTrader terminals in your computer. If you have installed new broker, then just click “Download Product” button and “Download vmProduct” button. There is no need to click on “Activate License” button.

When you install our products for new computer

Of course, you can install our products to your new computer too. We offer the twice generous license in comparison to the average MQL5.com product licensing scheme. You can use our products simultaneously in several different computers. When you want to install our products in your new computer, you have to repeat the entire installation steps as you did in your first installation for your existing computer. That is it. Then enjoy powerful trading system and strategy we offer.

Trouble shooting with installation

During installing our product, you might encounter few problems. Here are common problems and solution for the problem.

  1. The name of vmProduct32.dll file must not change:  Sometimes, users copy the vmProduct.dll file inside Product License Viewer Folder to the Libraries folder in your MetaTrader terminal. This is not the standard installation procedure. Instead,  clicking “Download vmProduct” button will download vmProduct32.dll and vmProduct64.dll file to your Product Folder. Use these two files to put in your Libraries Folder in your Meta Trader. In addition, do not change the name to something else. vmProduct32.dll file goes for MetaTrader 4 and vmProduct64.dll file goes for MetaTrader 5 only.
  2. Missing to allow dll import: Make sure that dll allow option is ticked in the Expert Advisor tab (Tools>>Options>>Expert Advisors) as  well as the Common tab (Navigator >> Attach to Chart >> Common) when you attach the indicator to your chart. It is really a simple thing but many users miss this step.
  3. Anti-virus software or firewall is blocking the Product Licence Viewer – For the remedy for this problem, you have to make the Product License Viewer Folder to be exclusive from your anti-virus software. Here is the example link showing how the Avast Anti-Virus software can exclude specific folder or files (https://www.avast.com/en-gb/faq.php?article=AVKB168). Each Ant–Virus software have their own way of doing this.

When you have the problem with installation, you can always contact us at customer.support@algotrading-investment.com. When you contact us, it is helpful to send us the screenshot of your Expert tab. Therefore, we can see the error message. Check the screenshot below for an example.

ATI Trouble Shooting

Users with Apple Mac or Linux based Operating System

Users with Window OS, from Window 7 to Window X, can ignore this part. If you are using Apple Mac based OS or Linux based OS or other OS, then you might use some window emulator to run MetaTrader in your Computer. We found some Mac users are using our products without any problem. However, each user can have a specific Operating System  configuration which is different from other users. So your Mac Computer are not necessarily able to run our products (or our app) because other Mac Users can run our products without any problem. Although this is not the absolutely guarantee, there is a simple way to test if you can run our products in your Computer or not. Here are the 3 steps:

  1. Download our Product License Viewer (click the download button on this page)
  2. Run Product License Viewer
  3. Click “Test Connection” button.

For the Connection Test, there is no need to get connected in the Product License Viewer. Simply click “Test Connection” button when the Product License Viewer is opened. If your computer passed the Connection Test successfully, then your Mac or Linux computer have a good chance to be able to run our Products. If you are not able to pass the Connection Test, then 99% chance that your Mac or Linux OS is not ready to run our products. If you have any doubt about running our products in your Computer, feel free to talk to us at any time (customer.support@algotrading-investment.com). We care about our customers and their value.

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