Terms and Conditions for our Products and Services
Please be informed that we are a software company. We strictly limit our products and services to delivering software and automated solution. This agreement covers the products and services we offer through our website (www.algotrading-investment.com and www.algotrading-investment.co.uk) and the third party website (www.mql5.com, etc) if the third party website does not have their own terms and condition. Therefore you must read this terms and conditions below before purchasing our products or services from our website or from the third party website (www.mql5.com, etc). By downloading, installing or using our products or services, you consent to the terms and conditions of this agreement on behalf of yourself. The effective date of this agreement is the date that you first download, install or use our products or services. If you do not agree to the terms and conditions of this agreement or if you do not have the power and authority to accept the terms and conditions of this agreement on behalf of yourself, you may not use our products and services and Algo Trading and Investment is unwilling to provide you with them.
- You understand and agree that your use of our product is at your sole risk and that our product is provided on an “as is” and “as available” basis without warranty of any kind. You expressly acknowledge and agree that your use of products is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you.
- You agree to use our products and any materials downloaded at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data as a result of such use.
- No oral or written information or advice given by our staffs or its authorized representative on our website shall create a warranty. Should the product or service prove defective, you assume the entire cost of all necessary servicing, repair, or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.
- Algo Trading and Investment (www.algotrading-investment.com or www.algotrading-investment.co.uk) shall not be liable for any direct or indirect consequences of loss arising from the operation of our Products purchased through our website or through any third party website.
- Our products may comprise or be part of another software and technology owned or controlled by third parties. Use of any third party software or technology included in Products shall be governed by separate License Agreements.
- You agree that our products include security technology that limits your use of Products and that, whether or not products are limited by security technology, you shall use products in compliance with the terms and conditions of this Agreement or End User License Agreement, and that any other use of Products may constitute a copyright infringement. Any security technology is an inseparable part of Products. You agree not to violate, circumvent, reverse engineer, decompile, disassemble, or otherwise tamper with any of the security technology or to attempt or assist another person to do so.
- We are selling you a License to the products. Product License shall be valid worldwide and entitle the User to use the products in the appropriate hardware to his personal advantage. Product shall become available for download after payment of the relevant Product License.
- You shall not access or attempt to access an account that you are not authorized to access. You agree not to modify the software in any manner or form, or to use modified versions of the software, for any purposes including obtaining unauthorized access to our products or our website. Violations of system or network security may result in civil or criminal liability.
- You agree to provide accurate and complete information when you register on, and as you use, our website, and you agree to update your registration data to keep it accurate and complete. You agree that we may store and use the registration data you provide for maintaining your Account and performing its obligations under this Agreement.
- We offer 5 activations for any MetaTrader 4 and MetaTrader 5 Products including Indicators, Utilities and Expert Advisors. For example, if a Product allows 5 activations at the moment of its purchase, the customers can install the product on 5 different hardware (i.e. one hardware can be one desktop computer or one laptop). Sometimes, you need a new activation when you change or reconfigure any hardware in your computer, for example, replacing CPU, hard drive or memory, etc. The number of activation can be changed any time in the future according to our internal business decision made by us. In addition, virtualization of your computer or emulation of windows or using cloud computing can take your activation when the hardware configuration on the virtual machine changes. We really recommend using just normal standard physical desktop or laptop or tablet to install our products. It is your own responsibility if you lose your activations due to virtualization of your computer or reinstalling your OS or emulating Windows on your computer or changing hardware in your computer.
- Your usage of our products or service will start when you make the purchase on our products. When you purchase our software products with life time license in our website www.algotrading-investment.com, you can claim the refund within 2 months (i.e. 60 days). In case, the one month rental fee is available for the product, if you have used the product less than one month, then we will deduct one month rental fee from the original product price. Likewise, if you have used the product longer than one month and less than two month, then we will deduct two month rental fee from your original purchase price before refunding. If the one month rental fee is not available for the product and you have used our product for less than 1 month, then we will deduct 20% of the product price. The remaining amount will be paid to your account directly. If you have used the product less than two month but more than one month, then we will deduct two month rental fee or 30% of the original product price. This refund policy does not apply on the purchased products from mql5.com, since they are independent company from us. After the two month refund period, unused or remaining activation is not refundable and you shall not sell, distribute, rent, lease, sub-license or transfer them to any third party. We provide generous activation scheme, which offer twice more quantity than MQL5.com, for your convenience only and not for you to take advantage on them.
- Upon purchase of the Product License you agree that you shall not sell, assign, sub-license, lease, rent, distribute, broadcast, export, import or otherwise transfer rights to use the Product or any component thereof to any third party. The license of your purchased products is exclusively for your personal use only.
- Although we created our products with utmost diligence and expert knowledge, both parties acknowledge that, with the current state of technology, it is not possible to create 100% defect-free software. The customer is therefore obliged to comply with their duty to mitigate damage where possible and to comprehensively backup data at appropriately regular intervals, before and after the initial installation immediately before any indication of defect occurs.
- Customers must read carefully the provided separate Risk Disclaimer from our website before purchase of any of our products or services or use of our website.
- You have the full responsibility to keep your product and license related information safe from other people. We can not help to replace when your products are lost or stolen. It is best recommended to use our products for your personal use only. Never share your license with any other people.
- Our products can be listed on another third party website outside our website https://algotrading-investment.com. We hold an independent account for our customers from the third party website. For example, our products might appear on the mql5.com market place. Since we are running totally independent account for our customers from mql5.com market place, your license purchased from us can not be transferred to mql5.com market place license. Likewise, your account can not be transferred from mql5.com market place to ours (https://algotrading-investment.com).
- We are selling life time license for many of our MetaTrader 4/MetaTrader 5 products on mql5.com. We provide this life time license at the lowest price as possible for the benefit of our customers. However, the maximum customer support, we provide for the MetaTrader 4/ MetaTrader 5 life time license, is 1 year and no longer than 1 year for the lifetime license holder. It is simply because we can not cope with the cost of many years of customer support at this low price for our MetaTrader 4/MetaTrader 5 products. We only provide the customer support for the installation of our product and so you can start to use the product you purchased in your computer. However, we do not provide you any trading recipes or strategies as part of the product sales. We also do not take responsibility for any failure of running our MetaTrader 4/MetaTrader 5 products or other software in your computer after the first installation if the failure is caused by work of the third party companies like MQL5.com or Microsoft or any other third party software running in your computer.
- MetaTarder 4 Products are the separate products from MetaTrader 5 Products since MetaTrader 4 and MetaTrader 5 are two different platforms using different programing language. This policy are identical to MQL5.com Market place and all other MetaTrader product vendors on the internet. So your MetaTrader 4 product license will be only applicable to your MetaTrader 4 platforms only. Likewise, your MetaTrader 5 product license will be only applicable to your MetaTrader 5 platforms only.
- To provide you better and reliable service, we might collect your personal information and other information required to confirm your identity. Your information will be used only internally for the business purpose unless legal authority requires such information to comply with state law or national law.
- Buying our products does not include any supports for custom development or the robot development from our products. All our products are listed on mql5.com for testing in the backtester. We provide many products for 1 month rental option too. So please purchase our products if you are happy with all the features and functionality only as they are at the time of buying. We can not alter our products for your own custom coding or robot design. We can not cope with the overhead cost of educating yourself or your coder for your custom coding work or robot design. Therefore, we might ignore your emails if they are related to custom coding or robot design. Having understood all these points, if you still need custom coding or the development work of your own, please use our independent freelance service or other paid freelance service outside.
- We may introduce different discounts scheme throughout the year. Only one discount can be applied to purchase one product. Double discounts are not the part of our policy.
- We can revise our terms and conditions sometimes. You have the full responsibility to check the latest terms and conditions before taking any of our services and products.
- Please keep your license related information safely from your family, friend and any other people. It is your responsibility to keep your license information safe. We can not help to replace your stolen products and the stolen products license.
- For the expert advisors (or trading robots), we are not bound to provide set file (or input set). Neither it is the part of our service when you buy our expert advisor or trading robots from our website. If we provide the set file (or input set) on the product page, they are for the guidance or reference purpose only. It is your responsibility to update the set file (or input set) regularly for optimal performance of expert advisor (or trading robot) when they are needed. MetaTrader 4 and 5 provide the fully comprehensive strategy tester for your own testing and for your own set file generation. We do not take any responsibility for the poor or under performance from the expert advisor (or trading robots) sold from our website.
- For the paid product listed on our website, you are buying our products as it is. They are the off the shelf product. Therefore, we do not accept any modification or customization or update request. For any of our products, we do not provide any code library or source code or any support for your coding.
- For the free product listed on our website, you will be using our products as it is. They are the off the shelf product. Therefore, we do not accept any modification or customization or update request. For any of our products, we do not provide any code library or source code or any support for your coding.
- Any actions that threaten the operation of the service for other users or our staffs.
- Interception, imitation or redirection of the communication protocols used as a part of our web site services regardless of the method of performing the above actions.
- Development or use of means for fraud, modifiers, hacking tools, as well as any other third party software to modify our product or service or our website operation.
- The use of any third party software that intercepts, collects or otherwise gathers information included in our product or service or transmitted through it.
- Using third-party accounts.
- Performing attacks on any of our website or servers, participation in such attacks or engaging in them, as well as other attempts to hinder the servers operation.
- Copying, selling, licensing, distribution, transmission, modifying, adaptation, translation, development of derivative products, decompilation, reverse engineering, disassembling or other actions directed to deriving source codes of the Products distributed via Market service, unless otherwise permitted.
- Taking any action to circumvent or defeat the security or content usage rules provided, deployed or enforced by any functionality (including without limitation digital rights management or forward-lock functionality) in our Products or services.
- Using Products to access, copy, transfer, transcode or retransmit content in violation of any law or third party rights.
- Removal, obscuring or altering copyright notices, trademarks, or other proprietary rights notices or any third party, affixed to or contained within Products.
- Reproduction, copying, selling, exchange and reselling our products and service, unless otherwise permitted by a separate agreement from us.
- Any unpleasant physical or mental violence, which can harm other users or our staffs in this website.
- Any fraud, theft or criminal related activities related to our service and products.